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Client Stories

Emma from Activation Health with client Ann

Referral Partner Spotlight: Activation Health

In this Spotlight, we share the work of Emma from Activation Health, a Specialist Public Health Nurse and Health & Movement Coach. One part of Emma’s work is supporting clients to improve mobility, confidence and independence, often in partnership with Promedica24 live-in carers. She discusses why early intervention is important, how to recognise when someone […]

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Anna’s Story: Living Life on Her Terms

Independence and support go hand in hand for Anna. Her live-in carer helps with daily routines, hospital visits, and adventures beyond the home, creating a partnership that allows her to live life on her terms. Anna was born prematurely at St George’s Hospital in London, and at just two months old her parents were told […]

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When Caring for Mum and Dad Becomes Too Much: One Family’s Journey to Finding the Right Support

When Caring for Mum and Dad Becomes Too Much: One Family’s Journey to Finding the Right Support

Caring for ageing parents can be one of the most emotionally complex chapters in a person’s life. For Caroline, trying to balance her own life while being the main source of support for her elderly parents, Barbara and Jeremy, had become increasingly overwhelming. Although she lived the closest, it was still a 40-minute drive each […]

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Case Study: Supporting Ann Williams – Staying Independent with the Right Help at Home

At Promedica24, we understand that the decision to seek care for a loved one is never taken lightly. It’s about much more than just practical support it’s about dignity, familiarity, and the deep emotional importance of remaining in your own home. Ann Williams’ story is a testament to how live-in care can restore not just […]

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A Century of Independence: How Live-In Care Helped Mary Stay in the Home She Loved

When Mary Helsby first met Promedica24 in March 2020, she was just days away from celebrating her 101st birthday. A fiercely independent woman with a sharp memory, a love for fashion, and a deep sense of community, Mary had spent the better part of her life in the same home in Newton, West Kirby a […]

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Client cuddling her dog and reading a book in her living room

Barbara’s Story: Live-In Care That Supports Both Client and Companion

Understanding the Care Challenge Before receiving care, Barbara* lived alone in her home with her small dog. She had already been diagnosed with dementia, which gradually made it harder for her to manage daily tasks. Barbara often forgot to eat, struggled with personal hygiene, and was no longer able to keep her home clean. Although […]

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Elizabeth – Staying Connected in Rural Lancashire

For Elizabeth*, an older woman living with dementia who resides in a quiet village in rural Lancashire, being part of the local community is not simply a pleasant addition to life. It is central to her identity and wellbeing. Before receiving the right care and support, Elizabeth spent a difficult period in a residential care […]

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Marika’s Journey – Dignity, Comfort and Companionship at Home

Understanding the Care Challenge Before care was a consideration, Marika was the epitome of independence. A spirited woman, who lived alone, prepared her own meals and was proud of her daily two-mile walks. Friends and family who visit her home are always left with full hearts—and a full stomach. Alison her daughter recalled with fondness […]

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Supporting Care Workers: Promedica24 and The Care Workers’ Charity

At Promedica24, we understand the challenges care workers face every day. Providing compassionate, high-quality care requires immense dedication, yet many in the sector experience financial difficulties, health issues, or personal crises that can make their roles even harder. That’s why we are proud to support The Care Workers’ Charity (CWC), an organisation dedicated to helping […]

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Celebrating Margaret’s 98th Birthday: A Special Surprise from Promedica24

Celebrating Margaret’s 98th Birthday: A Special Surprise from Promedica24

At Promedica24, we believe in celebrating the lives and milestones of the people we are for, cherishing the moments that bring joy and connection. Recently, two of our dedicated team members, Lisa and Emma, had the pleasure of surprising one of our cherished older people, Margaret, on her 98th birthday. A Heartwarming Surprise Margaret, who […]

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Living Independently with the Right Support: Tom’s Story

For many people with care needs, the idea of living independently can feel out of reach. However, with the right support, it is entirely possible to lead a fulfilling and self-sufficient life. Tom’s story shows how live-in care can allow individuals to maintain their independence while still receiving the necessary support. Life Before Live-In Care […]

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Compassionate Live-In Care for a Cherished Family Home

Compassionate Live-In Care for a Cherished Family Home

Compassionate Live-In Care for a Cherished Family Home Understanding the Care Challenge Mr T and his wife had built a fulfilling life together on their beloved family farm, surrounded by the people and animals they cherished most. When his wife’s health condition required specialised moving and handling support, Mr T lovingly took on the role […]

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