We understand the importance of maintaining independence and daily routines for overall well-being. Our compassionate and highly trained carers are dedicated to enabling your loved ones to continue their hobbies, activities, and lifestyle while receiving the necessary support and companionship. Whether it’s assistance with personal care, meal preparation, medication management, or simply engaging in conversation, our carers are there to ensure your loved ones thrive socially and mentally.
At the heart of our approach lies our commitment to person-centred care, where each person is carefully matched with a carer who can enhance their quality of life. We take the time to understand individual preferences, needs, conditions, and personal histories, ensuring that the care provided is truly tailored and personalised.
We understand that the need for care can arise unexpectedly, and our efficient processes allow for almost immediate care provision. Our dedicated team ensures a smooth transition, with carers starting at a mutually convenient time, minimising disruption and providing peace of mind during challenging times.
From attending local events with you to accompanying you to medical appointments, our team is there every step of the way. We provide enhanced support and guidance, readily addressing your concerns and helping you navigate the healthcare system when necessary. The continuity of care fosters long-term relationships with carers who become familiar with your health history, preferences, and values, ultimately leading to better mental and physical health outcomes. With Promedica24, you can take charge of your health, manage chronic conditions effectively, and enjoy the comfort of recovering at home when possible.
At Promedica24, you’ll benefit from a dedicated Care Team committed to delivering personalised and comprehensive care tailored to your specific needs and preferences. Our Care Team model ensures continuity and consistency, with a Care Manager who understands your unique circumstances and coordinates all aspects of your care. This personalised approach allows for the creation and adjustment of bespoke care plans that evolve with your needs, ensuring you always receive the best possible support.
We take great pride in our fair, unbiased, and fully digital recruitment process driven by a values-based approach. After candidates apply, we shortlist them based on job fit and invite those who agree to our terms and conditions for an interview. Utilising values and skills-based questions, we select the best candidates to attend our Assessment & Development Centre, where their performance, abilities, and knowledge are thoroughly evaluated for the role. We also obtain references per CQC requirements and conduct DBS checks for roles involving vulnerable adults.
Your needs are our top priority. We strive to select the most suitable carers by assessing their experience, abilities, and readiness for specific care types. Our efforts are reflected in the high satisfaction rates from both clients and carers in 2023 – over 95% of clients were satisfied with our carer matching, and over 97% of carers were satisfied with their contract offers. To maintain excellence, our Care Managers regularly connect with carers through conference calls to verify competencies, explain duties, and ensure alignment with our company values.
As part of our commitment to matching care workers to your needs, we guarantee that if you feel the assigned care worker is not suitable, we will endeavour to provide a replacement as soon as possible, subject to availability.
Promedica24 is regulated and rated “Good” by the Care Quality Commission (CQC), ensuring we meet the highest standards of quality, safety, and compliance. Our exceptional CQC reports reflect the strength and commitment of our team, providing you with the assurance that your loved ones are in capable and trustworthy hands.
