Our live-in carers receive ongoing training to support a wide range of needs, including:
Age-related care and frailty
Dementia and Alzheimer’s
Parkinson’s and neurological conditions
Stroke recovery and mobility issues
Complex medical needs (hoisting, continence care, etc.)
Respite care to relieve family carers We work closely with you to create a personalised care plan that can be regularly reviewed and adjusted as your needs change over time.
One of the primary responsibilities of a live-in carer is to provide compassionate assistance with personal care tasks. This includes helping with bathing, dressing, and toileting needs. Our professional carers are trained to maintain the utmost dignity and respect while assisting with these intimate activities. They understand the importance of preserving independence and encouraging self-reliance whenever possible. With a live-in carer’s support, individuals can feel confident and comfortable in their daily routines, knowing that their personal care needs are being met with kindness and expertise.
Ensuring proper medication adherence is crucial for maintaining good health, especially for those with chronic conditions or complex treatment plans. Our live-in carers are equipped to assist with medication management and provide timely reminders. They can help organise and dispense medications according to prescribed schedules, ensuring that the right dosages are taken at the correct times. Additionally, they can monitor for potential side effects and report any concerns to healthcare professionals. With a live-in carer’s support, individuals can have peace of mind knowing that their medication regimen is being carefully managed, reducing the risk of missed doses or improper administration.
Appropriate nutrition is essential for overall well-being, but it can be challenging to plan and prepare balanced meals, especially for those with dietary restrictions or mobility limitations. Our live-in carers are trained to assist with meal planning, taking into account individual preferences, dietary needs, and any specific health requirements. They can prepare nutritious and delicious meals, ensuring that each dish is tailored to the individual’s tastes and dietary guidelines. Additionally, our carers can provide guidance on healthy eating habits, portion control, and the importance of staying hydrated. With a live-in carer’s support, individuals can enjoy the convenience of having wholesome meals prepared for them, promoting better health and quality of life.
Whether it is planting your garden or having your favourite ornaments and knick knacks on display, taking pride in your home is beneficial to both mental and physical wellbeing. However, keeping up with daily chores is not always possible for people with care needs. If you or your loved one need support with general household duties, your live-in carer is there to help. They can offer assistance with cleaning and tidying, shopping, gardening, laundry, or any other small tasks that become more difficult when our care needs change.
Needing care doesn’t mean being stuck at home. With a live-in carer, you’ll have somebody on hand to accompany you to medical appointments, your favourite café, or even a trip abroad! With bespoke support readily available, you can retain control over your routines and make decisions based on your personal preferences, so you can continue to live life as you know it. Our carers are also trained to provide assistance during travel, ensuring that you can navigate airports, hotels, and various destinations with ease. Whether it’s organising accessible accommodation, facilitating transportation, or assisting with daily activities during the vacation, our carers are committed to making holidays enjoyable and stress-free.
Loneliness and isolation are big contributors to poor mental health in people with care needs. At Promedica24, we make an effort to match the people we support with carers who can enhance their quality of life at home in a way that goes beyond meeting care needs. Having companionship, sharing a conversation over a cup of tea, interacting with patience, time and a sense of humour throughout everyday life can genuinely improve outcomes. It can keep people at home longer, put them in a better mood, help them recover faster from illness and even stabilise or reduce signs and symptoms of dementia. A live-in carer not only alleviates loneliness and isolation through their companionship but also supports you to keep an active social life and continue to do the things you enjoy. With one of our fully trained carers there when you need them, you can be sure that you or your loved one will be safe, comfortable, and making the most out of life.
Research shows 97% of people prefer to stay in their own home rather than move to a residential care facility. Live-in care allows you to age in the home you know, avoiding the stress and upheaval of leaving your cherished home, belongings, memories, and community. This option offers personalised, one-on-one care tailored to your needs, ensuring comfort and security in a familiar environment. With live-in care, you maintain your independence and lifestyle, reduce the risk of infections, and receive continuous health monitoring, all while staying connected with family and friends.
“The carers have always been very thoughtful, not only looking after all aspects of housework and cooking, but also thinking of ways to improve my mother’s quality of life. One weeded the drive in her own time! Another sewed a seat cover for my mother’s plastic hospital cushion so that it matched the chair. Thoughtful gestures like this take the caring a step further.”
Gillian, daughter
Unlike care homes, live-in care provides dedicated, unrushed support focused solely on you and your preferences. Your carer gets to know you as an individual to provide tailored, dignified assistance that respects your routines and needs. With a carer attending just to you, there are no rigid schedules or concerns about staff availability. Your live-in carer learns your likes, dislikes, life story and can engage you in meaningful activities you enjoy. From bathing to meals to enabling hobbies, everything is tailored specifically for you in the comfort of your own home. This one-to-one care ensures you receive discreet, respectful and consistent support from someone who knows you as a whole person, not just a list of requirements.
“The carer makes exercises set by the physiotherapist fun. If the weather is fine, they both enjoy a short stroll to the local park. Mother now has regular home-cooked meals and has a busy daily routine, which is wonderful. Joanna mostly hosted a delicious birthday tea party for Mother this September and welcomes all guests when they have dropped by.”
Unnamed family member
Having the same familiar carer living with you offers invaluable continuity, friendly companionship, and peace of mind compared to rotating shift workers. This can be especially beneficial for those with conditions like dementia. With a live-in carer, there is no disruptive staff changeover – you receive consistent, personalised care from someone who knows your routines, needs and preferences intimately. This continuity helps reduce confusion and anxiety. Your carer becomes a trusted friend who understands your life story, which promotes a strong rapport. You can feel relaxed and comfortable having the same friendly face providing attentive support day and night. This continuity and companionship can greatly improve wellbeing and quality of life.
“The carers were not strangers in mum’s home as she feared but became familiar faces, giving her professional care and kindness. She enjoyed getting to know them and sharing stories about Dad and the rest of the family, in the home they made together over 60 years ago. We are grateful to Promedica24 for improving Mum’s quality of life and giving ours back to us!”
The Ryall Family
Our experienced carers work closely with the people they support, their families, and other healthcare providers to create personalised care plans that address their unique requirements. This personalised approach ensures that individuals receive the right level of support to lead fulfilling lives while preserving their independence.
“Since having a carer, I have moved out from my parents’ and am living independently in my own flat. I have a full-time job working in the IT industry.
My carer helps me with performing tasks in my daily life such as dressing, bathing, cooking and general household chores. In my spare time I like to travel to new places and see new things, which my carer supports me with by driving.
My life has greatly improved as I’m now able to live independently. I have always been concerned about my future life after my parents are no longer able to care for me.
However, thanks to the carers from Promedica24, I am able to live my life in the way that I want and achieve my goals.”
Tom Needham, client
Live-in care offers reassurance to family members knowing their loved one is receiving attentive, around-the-clock care in the comfort of their own home. With a live-in carer, families can have confidence that their loved one’s needs are being met consistently by someone who knows them well. This peace of mind alleviates worry and guilt, allowing families to focus on quality time together.
“Joanna integrated well with my mother Doris, she made her very happy and they were always laughing and talking. She made my mother feel wanted and catered to her whims. They bonded very quickly, and she ensured that my mother was the centre of everything.
She even got my mother dancing to music to give her some exercise. We saw a marked improvement with my mother and would welcome her back at any time. Joanna is a credit to the caring industry and my mother was very lucky to have someone so thoughtful in everything she did. “
Lynn and Terry, daughter and son-in-law
| Features and benefits | Live-In Home Care | Residential care | ||
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| Preserve home, home comforts and possessions |
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| Bespoke, person-centred one-to-one care |
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| Sustained connection to community |
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| Hobbies and leisure pursuits sustained |
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| Self-authored timetable and freedom to choose meals |
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| Complete privacy and independence |
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| Family and friends able to visit at any time of the day |
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| Consistent care and rapport built with carer |
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| Couples can stay together |
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| Owners remain united with pets |
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| Familiar surroundings which can prevent the acceleration of conditions such as dementia |
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The price of live-in care depends on individual care needs, whether it’s a part-time or full-time contract, long-term or short-term/respite, and how many people in the household require care. Our professional Care Team and your local Care Consultant will work with you to determine which care package is best for you or your loved one.
Your carer will be there to help with day-to-day tasks as well as always being around for chat over a cup of tea.
Our companion care plan starts at £1,095 per week and includes:
Supporting your daily routines
Accompanying you to appointments
Domestic and personal care activities
Shopping and prescription pick-up
Helping you maintain an active social life For when you require care and support but want to maintain your independence by staying at home.
Our Personal Care & Enhanced Care plans start at £1,295 per week and includes:
Meal preparation and company
Domestic and personal care activities
Support for people with early stages of memory loss
A person-centred approach that is regularly assessed to adapt to you Providing specialist support for complex care needs, in the comfort of your own home.
Our Living with Advanced Care & Support care plan starts at £1,595 per week and includes:
Caring for those who want company
Caring for the bed-bound
Palliative end-of-life care
Managing medications and clinical monitoring if required
Support for conditions that need a higher level of care such as dementia If your or your loved one’s care needs are more complex or don’t neatly fit into one of our other packages, we will work with you to create a bespoke care package to suit your needs.
Prices depend on care assessment.
If you’re unsure which of our Care Packages is likely to work best for you, why not take our Online Care Assessment?
For details on funding eligibility and options for private payers, see our Funding Page.
While all our care plans are based on individual and personalised care assessments, most of them fall into one of four categories. We regularly reassess your needs and adjust your personal care plan whenever needed – so categories may change when your needs do.
| Companionship | Personal | Enhanced | Advanced | |||
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| Meal planning and nutrition |
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| Housekeeping |
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| Social activities & Appointments |
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| Personal Care |
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| Emotional support and companionship |
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| Medication management |
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| Specialist Care (Dementia, MND, Parkinson’s, etc) |
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At Promedica24, we take pride in being Europe’s leading provider of exceptional live-in care services, offering unparalleled support and companionship for your loved ones in the comfort of their own homes. With 20 years of expertise in the home care industry, we have honed our skills to deliver truly personalised care tailored to individual needs and preferences.
We understand the importance of maintaining independence and daily routines for overall well-being. Our compassionate and highly trained carers are dedicated to enabling your loved ones to continue their hobbies, activities, and lifestyle while receiving the necessary support and companionship. Whether it’s assistance with personal care, meal preparation, medication management, or simply engaging in conversation, our carers are there to ensure your loved ones thrive socially and mentally.
At the heart of our approach lies our commitment to person-centred care, where each person is carefully matched with a carer who can enhance their quality of life. We take the time to understand individual preferences, needs, conditions, and personal histories, ensuring that the care provided is truly tailored and personalised.
We understand that the need for care can arise unexpectedly, and our efficient processes allow for almost immediate care provision. Our dedicated team ensures a smooth transition, with carers starting at a mutually convenient time, minimising disruption and providing peace of mind during challenging times.
Contact UsWe take great pride in our fair, unbiased, and fully digital recruitment process driven by a values-based approach. After candidates apply, we shortlist them based on job fit and invite those who agree to our terms and conditions for an interview. Utilising values and skills-based questions, we select the best candidates to attend our Assessment & Development Centre, where their performance, abilities, and knowledge are thoroughly evaluated for the role. We also obtain references per CQC requirements and conduct DBS checks for roles involving vulnerable adults.
Our clients’ needs are our top priority. We strive to select the most suitable carers by assessing their experience, abilities, and readiness for specific care types. Our efforts are reflected in the high satisfaction rates from both clients and carers in 2023 – over 95% of clients were satisfied with our carer matching, and over 97% of carers were satisfied with their contract offers. To maintain excellence, our Care Managers regularly connect with carers through conference calls to verify competencies, explain duties, and ensure alignment with our company values.
As part of our commitment to matching care workers to your needs, we guarantee that if you feel the assigned care worker is not suitable, we will endeavour to provide a replacement as soon as possible, subject to availability.
Meet the teamAt Promedica24, you’ll benefit from a dedicated Care Team committed to delivering personalised and comprehensive care tailored to your specific needs and preferences. Our Care Team model ensures continuity and consistency, with a Care Manager who understands your unique circumstances and coordinates all aspects of your care. This personalised approach allows for the creation and adjustment of bespoke care plans that evolve with your needs, ensuring you always receive the best possible support.
From attending local events with you to accompanying you to medical appointments, our team is there every step of the way. We provide enhanced support and guidance, readily addressing your concerns and helping you navigate the healthcare system when necessary. The continuity of care fosters long-term relationships with carers who become familiar with your health history, preferences, and values, ultimately leading to better mental and physical health outcomes. With Promedica24, you can take charge of your health, manage chronic conditions effectively, and enjoy the comfort of recovering at home when possible.
Promedica24 is regulated and rated “Good” by the Care Quality Commission (CQC), ensuring we meet the highest standards of quality, safety, and compliance. Our exceptional CQC reports reflect the strength and commitment of our team, providing you with the assurance that your loved ones are in capable and trustworthy hands.
View CQC ReportThe purpose of the Care Assessment is to establish what your care needs, wishes and preferences are, to find out about your health, and what you can and cannot do. We will establish who your support network is, and other health professionals involved in your care. We will look at your living arrangements and environment with you and advise of any risks. We will discuss with you how you want to be supported. This will ensure that you are offered a personalised care plan agreed by you.
The process normally takes about 2 hours depending on your specific care needs, but with some planning beforehand, this can be made shorter.
We’ll speak to you about your medical history and ask about any chronic or long-term conditions that influence the level of care you’ll need, and how they’re currently being treated or managed. This step is crucial because it gives us an initial overview of any regular medication, doctor’s appointments as well as ongoing symptoms we need to take into consideration. It also means we can work more effectively with your other health and social care providers. If you’re looking for respite care while you’re recovering after a hospital stay, this is especially important!
We’ll also inquire about any dietary needs, and any potential risks related to nutrition and hydration, and ask if you have any sensory impairments such as blindness or deafness, and how you’d like to be supported (if at all!).
This is similar to the above, but we’ll go into more detail, so we can tailor our care package to your exact support needs. A person using a wheelchair will need different support than someone who uses a walking stick, or someone who needs no mobility aid but has trouble climbing stairs. Mobility and physical limitations also inform the level of personal care you need, though there are of course other factors at play. By assessing your mobility levels, we can make sure that you receive the right level of care, from the right carer.
We’ll ask you about any conditions that may impact your memory and cognition, such as dementia, and how it affects you. Additionally, we’ll look at your support needs and preferences when it comes to communication to make sure we communicate in a way that suits you best. We may also discuss this with your Attorney or loved one where appropriate, so we’re aware of everything we need to know to put together the right care plan for you.
Learning about your mental health and well-being is an important part of the care assessment. Similar to your physical health, we’ll ask you to share anything in your medical history that is relevant to the support you receive. For example, if your mental health gets worse in winter and you have specific ways to cope with that (such as taking your lunch in town more often, or going on holiday), we can incorporate that into our care plan. If you’re currently being seen by a mental health professional, letting us know allows us to work more closely with them.
This is where we get to know you and your social life. We will be asking about you and your family, where you grew up or went to school, which family members you are close to, and anyone else that is important to you as a person.
We’ll also look at how much you would like your family to be involved with your care and support and your involvement in your local community.
Your emotional support needs are just as important as your physical needs. We will ask how you cope with difficult situations and how you would like to be supported. For example, if you’d like to be given space or prefer company when your mood is low, if you’re a chatty person or not, if a certain type of music always cheers you up. We want to make sure the care we provide is truly person-centred, so if something is important to you, it’s important to us.
Your day-to-day activities are where we take a close look at your routine, hobbies, interests, and your needs and preferences with regards to your home and environment and how they relate to your care and support. We will ask you about your ability to carry out daily tasks and how you would like to be supported, your evening and night-time support needs, and general aspects of your routine.
When do you like to have dinner? Do you prefer to cook yourself with minimal support, or would you like your carer to prepare your meals under your supervision? If you have religious or spiritual beliefs, how do they feature in your daily life? Are you a late or an early riser, and do you like to watch TV before bed?
All those details will help your Care Team get to know you and build a care plan that fits into your daily life with minimal disruption, so you can continue to live life as you know it.
