The “Mum Test”: Why Quality Care Means Everything at Promedica24
When it comes to care, nothing matters more than trust. At Promedica24, we believe care should never be “good enough”—it should be the kind of care you’d want for someone you love. That’s why we’re proud to follow the CQC’s ‘Mum Test’ philosophy: “Is this care agency good enough for my mum?”
For us, the answer must always be yes.
What is the Mum Test?
The Mum Test, introduced by the Care Quality Commission (CQC), is a powerful yet simple measure: if a care provider isn’t good enough for your own mum, dad, or family member, then it’s not good enough for anyone. It’s a question that guides inspectors during reviews, but it’s also a principle we’ve woven into the heart of everything we do. Behind every care plan is a person—and behind that person is a family who deserves peace of mind.
A Standard We Proudly Meet
At Promedica24, we’re proud to say our services consistently meet and exceed the expectations set by the Mum Test. We have been rated ‘GOOD’ across all areas of inspection by the CQC, who highlighted our:
• Safe and effective care
• Strong person-centred culture
• Well-trained care workers
• Commitment to continuous improvement
We don’t just tick boxes—we take the time to truly understand each person we support, building personalised care plans that reflect their routines, preferences, and values. Whether it’s a few hours a week or full-time live-in support, we provide care that is not only professional, but genuinely caring.
The People Behind the Care
Our care teams are made up of compassionate individuals who believe everyone deserves to live well at home. With over 100 years of combined experience in health and social care, our dedicated staff bring deep knowledge, kindness, and commitment to every home they enter.
As Grzegorz Wrzosek, Promedica24’s UK Country Manager, puts it:
“We are delighted with our CQC reports, which are a testament to the strength and dedication of our team. Promedica24 is built on a foundation of exceptional people who believe passionately that everybody should be able to stay at home and receive the best possible care.”
Quality You Can Trust
We work closely with the Care Quality Commission to ensure that our services meet the highest standards—whether that’s in the way we train our carers, develop our care plans, or communicate with families. The CQC evaluates not just the outcomes for clients, but also the management and leadership of care providers. Their inspections include interviews with staff and clients alike, ensuring transparency and genuine quality.
Thanks to our unique model, we’re able to offer bespoke, high-quality care at an affordable rate, making exceptional home care accessible to more families across the UK.
Care That Feels Like Family
When you choose Promedica24, you’re not just choosing a care provider. You’re choosing a partner who treats your loved one with the same respect, patience, and compassion we would want for our own families. Because if it’s not good enough for our mum, it’s not good enough for yours.
Stay at home with the care you deserve
📞 Open 24/7: 0800 086 8686
📧 Email: care@promedica24.co.uk
🌐 Website: https://promedica24homecare.co.uk/
More from our blog
GUEST BLOG: Understanding Lifetime Mortgages (Equity Release): How Aspect Mortgages Can Help You
As homeowners age, many find themselves sitting on a property with significant value but limited access to cash. Lifetime mortgages, also known as equity release, allow you to unlock the money tied up in your home without the need to sell or move. In this article, we’ll explain how lifetime mortgages work, how Aspect Mortgages […]
Read More
Live-In Care vs Care Homes: What’s Right for Your Loved One?
Discover the key differences between live-in care and care homes, and why staying at home with personalised one-to-one care could be the better choice for your loved one.
Read More
Going the Distance: 47 Miles Around Windermere in Memory of a Friend – Fundraising for the British Heart Foundation
Earlier this year, I took on a challenge I’d signed up for two years ago a 47-mile ultra marathon around Lake Windermere, known as The Lap. I’ve always enjoyed walking and being outdoors, but I hadn’t realised when I registered that this would be a full-blown ultra marathon. With 9,000 feet of vertical elevation and […]
Read More