Live-in care worker commended for providing exceptional service
27 October 2021
Professional live-in care worker, Malgorzata Zapotoczna, has been commended for providing exceptional care and support for her client Marion Richardson, who lives with dementia.
It was nearly a year ago that Malgorzata first stepped into Marion and her family’s lives. From the very beginning, she has strived to go above and beyond her regular duties to ensure Marion is enjoying life and living well in the comfort of her own home.
Marion developed dementia in later life and required some additional care and support. For Marion and her family, live-in care was the best option to ensure she could continue living as independently as possible in her home, close to family, friends and her most loved possessions. Having a highly trained live-in care worker has been a huge help to Marion’s family, who now have peace of mind with Promedica24’s support.
“It’s understandably a difficult time for family members when their loved one is diagnosed with dementia. As a live-in care worker, I’m able to reassure families and provide peace of mind that their vulnerable relative: mum, sister, aunt, is in the most capable hands,” said Malgorzata.
Part of Malgorzata’s role as a live-in care worker is to support and encourage Marion to get involved in activities and hobbies she enjoys and is familiar with. She understands very well the importance of a personalised approach to support Marion’s health and wellbeing. Throughout her life, Marion has always enjoyed maths and problem-solving. From word puzzles to totting up the shopping bill, it’s something that brings her a great deal of satisfaction and enjoyment.
Malgorzata quickly discovered Marion’s interests and decided to create word and number games to do at home. The puzzles, including multiplication, division and subtraction worksheets, missing word and word search riddles, all aim to challenge Marion’s quick-thinking and logical reasoning skills, helping her remain active despite dementia.
Malgorzata added: “Everyone should be able to continue doing the things they enjoy in the place they call home. Some of us need a little extra support to be able to live the way we want to, and I’m proud to say that through my work as a live-in carer, I am making a tangible, positive difference in people’s lives.”
Malgorzata’s actions were commended by the family: “Mum needs stimulating otherwise she will sit and do nothing or fall asleep. Malgorzata recognised this and suggested word searches that are great for occupying mum and making her feel good. This led to the maths sheets which mum said were too easy at first, so we made them more difficult to stretch her concentration level.
“She loves it and gets a real sense of achievement completing quite difficult sums that most of us would use a calculator for! When Malgorzata is shopping, she’s always looking out for things that mum would enjoy. At quiet times Malgorzata makes sure mum’s favourite music is playing as mum loves to sing along. This keeps her relaxed and happy.”
Gillian Louggar, Care Manager at Promedica24, commented: “It’s very important to us that we support our clients to keep pursuing their interests and hobbies. We match our clients with our care workers based not only on their immediate care needs, but also their interests, preferences, and personality traits. By doing this, we enable our clients to feel comfortable and empowered to continue the hobbies they love and enjoy.
“Malgorzata has helped Marion to find fulfilment in something she has enjoyed all throughout her life. Her experience in care and commitment to improving her clients emotional and physical wellbeing is a shining example of how care workers improve the quality of people’s lives every day.”
If you would like to find out more or access our services, please visit promedica24.co.uk to use our online chat service. You can also get in touch with our team on 0800 086 8686 or by sending an email to care@promedica24.co.uk. If you’d like to assess your care and support needs rapidly online, we have a tool available for you to do this.
More from our blog
What Does A Care Worker Job Involve?
Key Responsibilities Looking for a rewarding position which can change lives? Then have you considered live in care jobs? This profession is one of the most challenging but also worthwhile, as you’ll be playing a pivotal role in the care for the most vulnerable people across the country. No day is ever really the same, […]
Read More
Promedica24 feature on Sky News
Our Care Manager Jo Luxton spoke to Sky News this morning about her lived experience caring for her nan with dementia. Appearing after former Health Secretary, Jeremy Hunt, Jo discussed the difficulties she faced when trying to access support and why social care funding is desperately needed to ensure people can access the care of […]
Read More
“Care professionals deserve safety and stability”
2 November 2021 Promedica24 was delighted to join the Healthcare Business International 2021 Conference this year. The event took place towards the end of September in London and gathered C-level global leaders of health and care services. Promedica24’s CEO and CFO, Tomasz Brzezinski, was a panellist in a discussion about domiciliary care, the […]
Read More