Promedica24 (Lancashire) Ltd is committed to protecting the privacy and security of your personal information. We only collect and use personal data in line with the General Data Protection Regulation, the Data Protection Act and any other applicable laws and regulations.
This Privacy Notice informs you (the ‘data subject’) about our processing activities: the data we hold, why we use it, how long we will retain it for, and other relevant information.
Any questions and requests regarding personal data may be sent to our Data Protection Officer by sending an email to: dataprotection@promedica24.co.uk or by phone: +44 800 086 8686 , or by post: Suite 38, Hardmans Business Centre, New Hall Hey Road, Rawtenstall, BB4 6HH.
This notice is issued by Promedica24 (Lancashire) Ltd (the ‘data controller’); it applies only to Clients and/or Service Users . This notice does not form part of any contract between you and Promedica24 (Lancashire) Ltd.
Please also note that the following entity may act as joint controller with Promedica24 (Lancashire) Ltd.
We ensure any personal data we hold about you is:
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect, store, and use the following categories of personal information about you:
* These kinds of personal data are processed only for clients who are also service users.
We may collect, store and use “special categories” of more sensitive personal information in line with our Processing Sensitive Data Policy, these categories are marked (S) in the list above. Special categories of personal data are more sensitive personal data which require a higher level of protection.
We use the types of personal data above on the following legal bases:
We only collect, store and use sensitive personal information (marked (S) in the list above) when: we have your explicit consent, or when you are physically or legally incapable of giving consent, or where necessary in relation to a legal claim, or for the provision of health or social care.
The situations in which we will process your personal information are listed below:
ANALYSIS – To undertake data analytics for internal staff management or external service management purposes
ARCHIVE – To maintain appropriate historical records
AUDIT – To retain information that may be relevant to an audit
CARE – To comply with our duty of care and consider adjustments
CONTRACT – To generate appropriate contractual documentation
LAWFUL – To ensure our activities are within the law
MANAGEMENT – To effectively manage our staff, their activities, and our tangible assets
OBLIGATION – To comply with a strict legal obligation to retain records
PAYMENTS – For the purposes of payments or refunds
PLANNING – To plan accounting and internal resource allocation
RECORDS – To maintain appropriate records of ongoing business relationships
RECRUITMENT – For the purposes of recruitment
REGULATOR – To comply with a requirement of our regulator including safeguarding DBS and CQC referrals
SERVICE DELIVERY – To provide our services to clients
SHARING – To share relevant information with a third party organisations who have a right to know it
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
In relation to care services, we may also have obtained personal data from one or more of the following:
Where we process Personal Data to comply with our legal obligations you must provide this information.
If you fail to provide certain information when requested we may be prevented from: performing the contract we have entered into with you, complying with our legal obligations, or achieving our legitimate interests.
We will share your personal information with other entities in our group as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data. Group entities are required to take appropriate security measures to protect your personal information in line with our policies.
We use some third-party service providers (the ‘processors’) who process data for us under strict instructions and under a binding contract with us. Our processors provide the following services:
Processors are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our processors to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may also need to share personal data with the CQC and Police Authorities regarding safeguarding concerns and investigations, and with the NHS and / or the Local Authorities (where these entities provide funding for care services).
We transfer your personal information to entities in our group in the EU and we may also transfer this information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information as in the UK and the EU.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We retain personal data in for 6 years in line with the Limitation Act 1980 except in the cases below, where we are obligated to retain records for longer than this:
To ensure that we do not prematurely delete records, and for administration purposes, we add a ‘buffer’ period of 1 year to the retention periods above.
Where the data asset entry in which the personal data is stored relates solely to a data subject with whom we have a contract the retention period runs from the end of the contract. Otherwise the retention period runs from the date of the entry or the last entry in the data asset in question.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during the recruitment process.
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us in writing.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please notify us on the email address above. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you have any concerns or complaints about data protection you should first raise this with us either by email to: dataprotection@promedica24.co.uk or by phone: +44 800 086 8686 , or by post: Suite 38, Hardmans Business Centre, New Hall Hey Road, Rawtenstall, BB4 6HH.
If you have a complaint or concern that has not been remedied internally, you may choose to raise this with the Information Commissioner’s Officer (ICO). Visit www.ico.org.uk for more information.
Please note this form is for care queries only. If you are looking to join our team please apply on our Recruitment page. Job applications sent via this form will not be processed.
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