North and West Surrey and surrounding areas
At Promedica24 North and West Surrey, we believe people who require home care should retain as much independence and autonomy as possible. That’s why we prioritise conducting a thorough and comprehensive care assessment and carefully selecting one of our professional carers.
We understand the importance of maintaining independence and dignity while receiving care. That’s why since our establishment in 2014, we have been committed to providing person-centred home care tailored to individual care needs. Whether it is support for people with conditions such as dementia, cancer, physical disability or stroke, providing end-of-life or respite care, or simply offering companionship and emotional support, our goal is to enable the people we support to remain in their own homes and part of their community.
Covering the entire region, including rural areas from Woking to Sunbury-on-Thames and Oxshott to Staines-upon-Thames, we ensure people are able to receive the care they need even in rural and hard-to-reach locations.
When it comes to meeting different care needs, it’s important to consider how important it is to offer companionship and support with daily tasks. From cooking and cleaning to gardening, shopping, and socialising, our live-in carers are there to assist with every aspect of day-to-day life. They also support with morning and nighttime routines, allowing people the freedom to structure their days as they please.
Our care team undergo a comprehensive background check as well as extensive training, both general and client-specific. We are committed to ensuring every client receives professional support tailored to their care needs, and marked by respect and empathy. Our carers and their clients are supported by professional and highly skilled care managers, ensuring peace of mind. We make an effort to match the people we support with carers who can enhance their quality of life at home in a way that goes beyond meeting care needs. Our aim is to enable people to thrive socially and mentally while providing personalised care for each individual we support.
To learn more about how Promedica24 can support you or your loved one, contact us today.
Speak to a Care Consultant
Please note this form is for care queries only. If you are looking to join our team please apply on our Recruitment page. Job applications sent via this form will not be processed.
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Live-in Care in North and West Surrey
Our live-in carers share your home as supportive companions, aiding with daily tasks such as cooking, cleaning, and personal care.
This assistance allows you and your loved ones to uphold your preferred lifestyle and pursue activities that bring you joy.
We offer four levels of live-in care:
Living with a companion and support
Living with care and support
Living with advanced care and support
Bespoke care package
Dementia Care in North and West Surrey
We offer specialised live-in dementia care designed to support individuals living with dementia in the comfort of their own homes. Our professional carers provide assistance with daily routines, personal care, and household tasks, while sensitively managing the emotional challenges associated with dementia. By staying at home, individuals can maintain their independence and continue their familiar routines, promoting overall well-being.
A personalised Dementia care plan
Support to continue daily routines
Assistance at home
Preservation of dignity and independence
Respite Care in North and West Surrey
Our respite care services provide short-term, live-in support, allowing family carers to take a well-deserved break. Whether recovering from a hospital stay, managing an unforeseen illness, or simply in need of temporary assistance, our professional carers offer personalised care plans to meet your specific needs. This service ensures continuity of care and peace of mind for both individuals and their families.
Relief for Primary Carers
Maintained Independence
Flexibility
Continuity of Care
Hospital Discharge Care in North and West Surrey
Transitioning from hospital to home can be challenging. Our hospital discharge care service facilitates a smooth and safe return. Our carers provide essential support during recovery, assisting with personal care, medication management, mobility, and daily tasks. We work closely with healthcare professionals to create a tailored care plan that promotes rehabilitation and reduces the risk of readmission.
Recovery after an accident or fall
Hospital discharge support
Accompaniment to medical appointments
Mobility supportProviding home care services throughout North and West Surrey
| Areas we cover | |||
|---|---|---|---|
| Addlestone, Albury, Ascot, Ashford (Middlesex), Ashtead | | ||
| Bagshot, Banstead, Bramley, Byfleet | | ||
| Caterham, Chertsey, Chiddingfold, Chobham, Claygate, Cobham, Coulsdon | | ||
| Datchet, Dorking | | ||
| East Horsley, Effingham, Egham, Elstead, Englefield Green, Epsom, Esher | | ||
| Farnham, Fetcham, Forest Green | | ||
| Godalming, Gomshall, Great Bookham, Guildford | | ||
| Hambledon, Haslemere, Headley, Hersham, Hindhead | | ||
| Laleham, Leatherhead, Lyne | | ||
| Mayford, Milford | | ||
| Oxshott | | ||
| Pirbright, Purley, Pyrford | | ||
| Redhill, Reigate, Ripley | | ||
| Send, Shalford, Shere, Shepperton, Staines, Stanwell, Sunbury, Sunningdale | | ||
| Tilford | | ||
| Virginia Water | | ||
| Walton-on-Thames, West Byfleet, West Horsley, Weybridge, Windlesham, Witley, Wisley, Woking, Worplesdon, Wraysbury | |
Your local home care team
Gillian Louggar – Registered Manager
I started working in care over 15 years ago. I started as a Care Support Worker and quickly found that I really enjoyed being part of a care team. Hearing people’s stories, being able to be a small part in ensuring they still knew they were valued and that they still had a lot to offer this world gave me a sense of knowing that this was the career path for me.
Working within Promedica24 has given me a great sense of team work, of the importance of supporting your team, and a great understanding of how putting the people who use our service first has great benefits for all. I hope to lead with a servant heart, and enable my team to achieve their goals. Care is where my heart lies, and being able to be a part of a fantastic care company in a leadership role is a challenge I am looking forward to, and one where I will give my very best. I will uphold our values, and work hard with my colleagues to ensure we deliver the best possible person centred care.
Tibor Dusnoki – Care Consultant
With a background in care, beginning in 2012, I bring a wealth of experience and dedication to supporting individuals and their families.
My journey in the care industry began as a live-in carer in Devon, where I had the opportunity to make a positive impact on people’s lives. I later transitioned to working in a care home in Surrey before joining Promedica24. Since April 2014, I have proudly operated my live-in care branch as one of the pioneering franchise partners in the UK, assisting well over a hundred families across Surrey in finding the essential support they need.
Over the years, there has been a significant shift in what people expect from professional care in later life. Nowadays, individuals desire to remain in the comfort of their own homes, surrounded by their familiar environment, loved ones, and cherished pets. They seek the ability to maintain their routines and autonomy, making choices that reflect their unique preferences. Understanding and embracing these evolving needs, I am here to discuss how we can enhance the lives of both you and your loved one if professional care becomes necessary.
I would be delighted to have a conversation with you to explore how we can improve the quality of life for you and your loved one. Together, we can create a personalised care plan that meets your unique needs and preferences.
Jo Anne Luxton – Care Manager
I have worked in the care sector for the past seventeen years, where I’ve had the privilege of contributing to the well-being of others. Throughout this time, I have found immense satisfaction in assuming leadership roles and effecting positive change in the lives of those I care for.
Being able to make a tangible difference in people’s lives is not just a job for me; it’s a calling that I wholeheartedly embrace. My passion for providing compassionate care runs deep, and I consider myself fortunate to be entrusted with a role that empowers me to be an advocate for those in need.
What’s included in home care?
Personal care
Our compassionate home carers offer discreet and sensitive personal care services, ensuring you receive the support you require without compromising your privacy or burdening family members with intimate routines. They can respectfully assist with toileting, bathing, dressing, or other personal care tasks.
Companionship
For those living alone or at a distance from loved ones, a home carer offers companionship through shared activities like watching TV, playing games, attending clubs, or simply enjoying a friendly chat over a cup of tea, providing a comforting presence and enriching daily life.
Household chores
A home carer ensures a comfortable and relaxing home environment by taking care of all housework or providing assistance as needed. With their help, your home will be kept clean and tidy, allowing you to enjoy a well-maintained space without the burden of household chores.
Getting out and about
Support from a home carer allows you to maintain your independence while receiving care. Your carer can accompany you wherever you desire, whether it’s running errands, visiting friends, or even taking a weekend getaway, ensuring you have the freedom to enjoy your life without limitations.
Dietary needs
With a home, you can enjoy your favourite meals, drinks, and snacks prepared at your preferred times. They’ll handle the cooking, washing up, and tidying, ensuring a hassle-free dining experience. Additionally, they can prepare nutritious meals tailored to your specific dietary requirements, promoting a balanced and healthy lifestyle.
Complex care
For individuals with complex care needs, our home carers receive comprehensive training to offer the necessary support. This includes tailored care for specialist conditions such as dementia and cancer. We provide personalised, bespoke support to ensure the highest quality of care for even the most challenging situations.
The primary role of a carer is to provide you or your loved one with the care and support they require to continue enjoying a comfortable and independent life, all from the comfort of their own home.
Responsibilities of a carer may include household tasks such as cleaning and laundry, preparing meals and snacks, helping you get out and about or providing assistance with personal care, such as bathing, getting dressed and going to the toilet. However, if your care needs are more complex carers may provide a higher level of care depending on your care plan. They can administer medication or support conditions such as dementia or Parkinson’s.
Learn about the care conditions we support or start your free online care assessment.
At Promedica24, our carers are the foundation of our business. That’s why we take necessary measures to ensure they are carefully selected, trained to a high standard and security screened, taking personal and professional references from previous care experience.
Many of our carers have chosen care as a vocation, having a love for what they do. We’re proud to have them as core members of our team.
Our carers report to our experienced care managers. Compared to an unregulated live-in personal assistant, this support system provides a quality of care you can rely on, giving you and your family peace of mind.
During your care assessment, we assess not only your care needs but also learn about your interests, beliefs, likes and dislikes so we can pair you with the right carer who you will develop a close and meaningful relationship with.
Promedica24 is regulated and rated Good by the Care Quality (CQC) Commission. This means that we can provide you with fully regulated and safe care. Our high standards are not only set by us but also by the regulator.
Introductory agencies will not manage your care and you will have full responsibility for paying your carer’s salary, making sure that everything is covered from the tax perspective and trusting that your carer went through a robust recruitment process like the one that is required from the CQC regulated providers.
Live-in care means that a carer will live in your home with you, full-time, in order to provide one-to-one personalised care.
Our live-in care packages give you the option to stay in your own home, with additional support and companionship. This means you can maintain your independence and stay close to friends, family, familiar neighbours and pets while giving you and your loved ones peace of mind.
Our carers will help you with things like cooking, cleaning, gardening, shopping and socialising, plus your morning and nighttime routines, so you can continue to plan out your days how you want to.
In some cases, it’s possible to get support and funding from a local authority to go towards your live-in care costs. Get in touch with one of our regional partners for more information – they are experts in these kinds of payments and are more than happy to help.
Drawing on years of experience, our aim is to pair you with a carer who meets all your needs. We take the time and consideration to bring you together with the perfect companion based on personality, interests and lifestyle, with your happiness and well-being as our priority.
We’ve learned to be sensitive to people’s individual needs and to resolve any issues that arise with the support of our wider team and highly experienced care managers.
Yes, we do. Our short-term services range from as little as two weeks and can support you with things like coming home after a hospital stay, respite cover for family members or carers, or providing comfort with compassionate end-of-life care.
