At Promedica24 West Sussex, we provide exceptional live-in care services throughout West Sussex. We, Jo and Chris White-Smith, have been running Promedica24 West Sussex since 2017. For over seven years, we have enabled people to live independently and well in the comfort of their own homes. Whether you’re seeking care for a loved one or for yourself, we understand the importance of choosing the right person to provide in-home care. We recognise that you may have concerns about finding a carer, especially if you don’t have personal connections or previous experience in this situation. Rest assured, we are here to address your concerns and ensure you find the perfect carer.
We have a wealth of experience in providing personal care tailored to individual needs. Our carers are skilled in assisting with activities of daily living, managing medications, and providing specialised care for conditions such as dementia or limited mobility. We take pride in our ability to understand the unique requirements of each individual and deliver compassionate care that enhances well-being and independence.
Contact us today to find out how we can help you.
Speak to a Care Consultant
Please note this form is for care queries only. If you are looking to join our team please apply on our Recruitment page. Job applications sent via this form will not be processed.
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What Our Clients Say
“We have been so fortunate that each of the Promedica carers my mother has been looked after over the last 15 months have been very caring and dedicated – this has been so reassuring for my mother and us.
However, Rosie, her current carer, has been, and is, the most incredible. Her total and selfless commitment and dedication to my mother is exemplary. She thinks very carefully about all her needs. She learnt and understood her character and habits very quickly, and has been responsible for helping her to increase her independence, make the most of her life by encouraging her to join in socialising as well as helping her to keep herself hydrated and well nourished. She is both very gentle but also necessarily firm – so there have been no urinary tract infections over the last 6 months, which is a great relief for us all! Her personal care is second to none, ensuring my mother is well dressed and presented for all occasions, including some big family gatherings. Rosie has fitted into the family seamlessly. She cares deeply for everyone around her – we have been very fortunate to have her with us over a difficult few months for us. She always has a big smile, she is always willing to join in with whatever is happening that includes my mother, including friends and visitors (who think she is wonderful), and she always makes us laugh. My mother adores her, and has the utmost faith and confidence in her (as do we all). I have never felt so safe leaving my dear mother in Rosie’s total care when I have been unable to be at home.
Our daughter Jenny has written: “Rosie has become an integral part of our family. She has quietly and seamlessly fitted into family life but also as a kind, caring yet proactive and firm, carer for our beloved Grandma. She has quietly helped her regain the independence that she can, whilst also making sure she is comfortable, relaxed and most importantly as happy as she can be. Rosie is an outstanding carer, and an asset to Promedica.”
Henny, daughter
Respite Care
We understand that family caregivers sometimes need a break. Our respite care services provide temporary relief.
Companion Care
Our carers provide companionship, engaging in meaningful conversations, playing games, and accompanying you on outings to enhance your quality of life.
Personal Care
Our carers are trained to provide assistance with activities of daily living, including bathing, grooming, dressing, and mobility support.
End-of-Life Care
During this difficult time, our compassionate carers offer support and comfort to both the individual and their family.
Providing home care services throughout West Sussex
Areas we cover | |||
---|---|---|---|
Amberley, Angmering, Arundel, Billingshurst, | |||
Bognor Regis, Bosham, | |||
Chichester, | |||
Eastbourne, East Preston, East Wittering, Ebernoe, Emsworth, | |||
Felpham, Ferring, Fernhurst, | |||
Goring by Sea, | |||
Haslemere, | |||
Liphook, Littlehampton, | |||
Midhurst, | |||
Pagham, Petersfield, Petworth, Pulborough, Rogate, | |||
Rustington, | |||
Selsey, South Harting, | |||
Tarring, | |||
Walberton, West Lavington, Westbourne, Wick, Worthing, | |||
Yapton. |
Your local home care team

Gillian Louggar – Registered Manager
I started working in care over 15 years ago. I started as a Care Support Worker and quickly found that I really enjoyed being part of a care team. Hearing people’s stories, being able to be a small part in ensuring they still knew they were valued and that they still had a lot to offer this world gave me a sense of knowing that this was the career path for me.
Working within Promedica24 has given me a great sense of team work, of the importance of supporting your team, and a great understanding of how putting the people who use our service first has great benefits for all. I hope to lead with a servant heart, and enable my team to achieve their goals. Care is where my heart lies, and being able to be a part of a fantastic care company in a leadership role is a challenge I am looking forward to, and one where I will give my very best. I will uphold our values, and work hard with my colleagues to ensure we deliver the best possible person centred care.

Jo & Chris White-Smith – Care Consultants
We launched Promedica24 West Sussex in 2017.
We aim to offer reassurance and impartial guidance to anyone seeking care, drawing on a blend of knowledge, compassion, and enthusiasm alongside medical expertise. Our foremost goal is to provide clear, honest conversations, whether for exploration or urgent assistance, always maintaining full confidentiality. Feel free to reach out for support and advice—We’re here to help.

Katie Carr – Care Manager
I have worked in the care industry in a variety of settings and positions since 2004, joining Promedica24 in 2023 as a Care Manger.
I am passionate about quality care and advocating for people using the service. I love working with a company that shares my passion and values.
Promedica24 West Sussex proudly partners with:
What’s included in home care?

Personal care
Our compassionate home carers offer discreet and sensitive personal care services, ensuring you receive the support you require without compromising your privacy or burdening family members with intimate routines. They can respectfully assist with toileting, bathing, dressing, or other personal care tasks.

Companionship
For those living alone or at a distance from loved ones, a home carer offers companionship through shared activities like watching TV, playing games, attending clubs, or simply enjoying a friendly chat over a cup of tea, providing a comforting presence and enriching daily life.

Household chores
A home carer ensures a comfortable and relaxing home environment by taking care of all housework or providing assistance as needed. With their help, your home will be kept clean and tidy, allowing you to enjoy a well-maintained space without the burden of household chores.

Getting out and about
Support from a home carer allows you to maintain your independence while receiving care. Your carer can accompany you wherever you desire, whether it’s running errands, visiting friends, or even taking a weekend getaway, ensuring you have the freedom to enjoy your life without limitations.

Dietary needs
With a home, you can enjoy your favourite meals, drinks, and snacks prepared at your preferred times. They’ll handle the cooking, washing up, and tidying, ensuring a hassle-free dining experience. Additionally, they can prepare nutritious meals tailored to your specific dietary requirements, promoting a balanced and healthy lifestyle.

Complex care
For individuals with complex care needs, our home carers receive comprehensive training to offer the necessary support. This includes tailored care for specialist conditions such as dementia and cancer. We provide personalised, bespoke support to ensure the highest quality of care for even the most challenging situations.
The primary role of a carer is to provide you or your loved one with the care and support they require to continue enjoying a comfortable and independent life, all from the comfort of their own home.
Responsibilities of a carer may include household tasks such as cleaning and laundry, preparing meals and snacks, helping you get out and about or providing assistance with personal care, such as bathing, getting dressed and going to the toilet. However, if your care needs are more complex carers may provide a higher level of care depending on your care plan. They can administer medication or support conditions such as dementia or Parkinson’s.
Learn about the care conditions we support or start your free online care assessment.
At Promedica24, our carers are the foundation of our business. That’s why we take necessary measures to ensure they are carefully selected, trained to a high standard and security screened, taking personal and professional references from previous care experience.
Many of our carers have chosen care as a vocation, having a love for what they do. We’re proud to have them as core members of our team.
Our carers report to our experienced care managers. Compared to an unregulated live-in personal assistant, this support system provides a quality of care you can rely on, giving you and your family peace of mind.
During your care assessment, we assess not only your care needs but also learn about your interests, beliefs, likes and dislikes so we can pair you with the right carer who you will develop a close and meaningful relationship with.
Promedica24 is regulated and rated Good by the Care Quality (CQC) Commission. This means that we can provide you with fully regulated and safe care. Our high standards are not only set by us but also by the regulator.
Introductory agencies will not manage your care and you will have full responsibility for paying your carer’s salary, making sure that everything is covered from the tax perspective and trusting that your carer went through a robust recruitment process like the one that is required from the CQC regulated providers.
Live-in care means that a carer will live in your home with you, full-time, in order to provide one-to-one personalised care.
Our live-in care packages give you the option to stay in your own home, with additional support and companionship. This means you can maintain your independence and stay close to friends, family, familiar neighbours and pets while giving you and your loved ones peace of mind.
Our carers will help you with things like cooking, cleaning, gardening, shopping and socialising, plus your morning and nighttime routines, so you can continue to plan out your days how you want to.
In some cases, it’s possible to get support and funding from a local authority to go towards your live-in care costs. Get in touch with one of our regional partners for more information – they are experts in these kinds of payments and are more than happy to help.
Drawing on years of experience, our aim is to pair you with a carer who meets all your needs. We take the time and consideration to bring you together with the perfect companion based on personality, interests and lifestyle, with your happiness and well-being as our priority.
We’ve learned to be sensitive to people’s individual needs and to resolve any issues that arise with the support of our wider team and highly experienced care managers.
Yes, we do. Our short-term services range from as little as two weeks and can support you with things like coming home after a hospital stay, respite cover for family members or carers, or providing comfort with compassionate end-of-life care.
News and Blogs

Living with Dementia and In-Home Care and Support in West Sussex
Caring for a loved one with dementia is a profound journey filled with emotional and practical challenges. Understanding the importance of early diagnosis, planning for care, and accessing the right support can make all the difference. This guide explores the sensitivities surrounding dementia, the process of navigating care options, and how Promedica24 provides compassionate in-home […]
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Supporting Families in West Sussex on a Journey with the Transition to Live-In Care
The transition to live-in care can be a challenging process for families in West Sussex, especially when navigating the different stages of support that a loved one may need. From initial diagnosis through to complex and advanced care, understanding when and how to make the move to live-in care is crucial for ensuring that your […]
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Understanding Part-Time Care in West Sussex and How It Can Support Your Family
Caring for a loved one can be a rewarding yet challenging experience, especially when juggling work, family commitments, and personal time. Part-time care offers a flexible solution, providing the necessary support for your loved one while allowing you to maintain balance in your life. In West Sussex, part-time care is becoming increasingly popular for families […]
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An Interview with BBC Radio Sussex
In August Chris White-Smith, our Regional Partner in West Sussex, was interviewed by Sarah Gorrel, Presenter at BBC Radio Sussex. When asked about the interview Chris says ‘Seven years ago, we launched Promedica24 into West Sussex, and were immediately looking for community events to support. We heard about The Glamour Club and immediately saw the […]
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Maximising the Winter Fuel Allowance: Essential Support for the Elderly and How Promedica24 Can Help
Winter poses significant challenges for the elderly, with cold-related illnesses leading to over 25,000 excess winter deaths each year in the UK. The Winter Fuel Allowance provides crucial financial support to help clients and vulnerable individuals keep their homes warm during the colder months. At Promedica24, we understand the increased risks and challenges our elderly […]
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How Promedica24 Supports Community Engagement and Charitable Initiatives to Address Patient Isolation and Loneliness in West Sussex
Promedica24 is dedicated to providing personalised live-in care services that enhance the quality of life for clients. Addressing patient isolation and loneliness is a core part of their mission. Senior isolation can lead to significant mental and physical health issues, making social engagement crucial. Promedica24 recently achieved notable success by sponsoring the Glamour Club, an […]
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How Live-In Care in West Sussex Supports Mental Health and Wellbeing
Mental health and wellbeing are crucial aspects of overall health, especially for the elderly. As individuals age, they often face mental health challenges such as depression, anxiety, and loneliness. Addressing these issues is vital for enhancing their quality of life. Live-in care offers a significant solution by providing personalised, continuous support in the comfort of […]
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Jo’s Journey: From Nursing to Live-in Care in West Sussex
Nursing has been my passion from a young age. I worked hard at school, determined to be accepted into a nursing school, which I achieved at Royal Masonic and Queen Mary’s Hospital. I trained and qualified as a state registered nurse (SRN). Starting as a Staff Nurse on a medical ward, I was subsequently promoted […]
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Live-In Care, Community Engagement, and the Fight Against Loneliness in West Sussex
As a Live-In Care Consultant with Promedica24, my journey into the world of community engagement and the battle against loneliness began with the Glamour Club. My husband Chris met Janice Moth, the founder, while networking, and we were immediately drawn to the cause—companioning with purpose and addressing the core issue of isolation through the Glamour […]
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Answers to Common Live-In Care Questions in West Sussex
Live-in care is a popular option for people who need help with daily activities and want to remain in their own homes. It can be a good alternative to care homes, especially for people who value their independence and want to stay in familiar surroundings. Jo White-Smith, Promedica24 Regional Care Consultant in West Sussex, answers […]
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Caring about the West Sussex Community by Getting Involved
How do you choose the right live-in care service for an elderly or vulnerable loved one? Promedica24’s West Sussex Care Consultant Jo White-Smith believes this to be the most important question and it forms the basis of how she works within her local community to provide West Sussex care support. Being committed, visible, compassionate, supportive […]
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Live-In Respite Care – Peace of Mind for Families in West Sussex
Live-In Respite Care – Peace of Mind for Families | Promedica24 Managing the day-to-day care of a loved one can take a toll on carers, leaving them with feelings of exhaustion, hopelessness, and guilt. As the over 65 population in the UK grows rapidly, the demand for care services is on the rise. In West […]
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